1. Introduction
Sapto operates a multi-platform food delivery ecosystem. This Privacy Policy explains how information is collected, used, and protected across all Sapto applications.
By using any Sapto application, you agree to this Privacy Policy.
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2. Sapto User App Privacy Policy
2.1 Information Collected
- Name, phone number, email address
- Delivery address and live location
- Order details and order history
- Device and usage data
2.2 Purpose of Data Use
- Order placement and delivery
- Showing nearby restaurants
- Customer support
- Notifications and order updates
2.3 Data Sharing
- Restaurants for order preparation
- Delivery partners for delivery fulfillment
- Payment gateways and analytics tools
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3. Sapto Restaurant Partner App Privacy Policy
3.1 Information Collected
- Restaurant name and address
- Owner/manager contact details
- Bank details for settlements
- Menu, pricing, and availability data
- Device and usage information
3.2 Purpose of Data Use
- Order management
- Payment settlements
- Business analytics and reporting
- Communication with Sapto support
3.3 Data Sharing
- With users for order fulfillment
- With payment processors for settlements
- With compliance and legal authorities if required
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4. Sapto Delivery Partner App Privacy Policy
4.1 Information Collected
- Name, phone number, identity documents
- Vehicle details
- Live location during deliveries
- Bank details for payouts
- Device and usage data
4.2 Purpose of Data Use
- Order pickup and delivery
- Navigation and route optimization
- Earnings calculation and payouts
- Fraud prevention and security
4.3 Location Tracking
Location data is collected only during active delivery sessions and is not tracked continuously when offline.
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5. Payments
All payments are processed through secure third-party payment gateways.
Sapto does not store debit/credit card or UPI details.
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6. Data Security
Sapto uses reasonable technical and organizational safeguards to protect all user data.
However, no system can guarantee absolute security.
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7. Children’s Privacy
Sapto services are not intended for children under the age of 13.
We do not knowingly collect personal data from minors.
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8. User Rights
Users, restaurant partners, and delivery partners may:
- Request access to their data
- Request correction or deletion
- Withdraw permissions via device settings
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9. Policy Updates
This Privacy Policy may be updated periodically.
Changes will be reflected with an updated effective date.
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10. Contact Information
For questions regarding this Privacy Policy:
Email: saptoapp@gmail.com
